Versand
We ship worldwide, Monday to Friday, from our warehouse in China. Below is everything you need to know about how and when your order reaches you.
Order processing
Orders are processed within 1 to 2 business days after payment is confirmed. Orders placed on weekends or public holidays are processed the next business day.
You will receive a shipping confirmation email with a tracking number as soon as your parcel leaves our warehouse. If you have not received it after 3 business days, please check your spam folder before contacting us.
Shipping options and costs
Free standard shipping on all orders over $129. Below that threshold, standard shipping is a flat $9.90.
| Destination | Method | Estimated delivery | Cost |
|---|---|---|---|
| United States | Standard with tracking | 3 to 5 business days | $9.90 (free over $129) |
| United States | Express with tracking | 3 to 5 business days | $35.00 |
| Europe | Standard with tracking | 3 to 5 business days | $9.90 (free over $129) |
| Switzerland | Swiss Post | 3 to 5 business days | $9.90 (free over $129) |
| Rest of world | Standard with tracking | 5 to 10 business days | $9.90 (free over $129) |
| Rest of world | Express | 3 to 5 business days | From $25.00, based on order value |
Delivery times are estimates and start from the moment your parcel is dispatched, not from the moment you place the order. They are not guaranteed. Customs clearance, peak periods such as Black Friday and the winter holidays, extreme weather and carrier backlogs can extend these windows. The exact shipping cost for your address is always displayed at checkout before payment.
Tracking your order
Every order ships with tracking. Please allow up to 72 hours after dispatch for the first scan to appear: a tracking number that shows no movement at first is normal and does not mean your parcel is lost.
Customs, duties and taxes
International orders may be subject to import duties, taxes or customs fees levied by the destination country. These charges are not included in your order total and are the responsibility of the recipient. We have no control over these amounts and cannot predict or refund them. Please check with your local customs office if you are unsure.
Delayed, lost or damaged parcels
If your tracking has not updated for 10 business days, or your parcel is marked delivered but you have not received it, contact us at staff@devilfashion-official.com with your order number. We will open an investigation with the carrier and make it right.
Please inspect your order on arrival. If an item is damaged, defective or incorrect, contact us immediately with photographs so we can resolve it.
Incorrect or incomplete addresses
Please double check your shipping address at checkout. We cannot be held responsible for parcels delivered to an address entered incorrectly. If you spot a mistake, email us within 12 hours of ordering and we will do our best to correct it before dispatch.
Undeliverable and returned parcels
If a parcel is returned to us because it was unclaimed, refused, or the address was invalid, we will contact you to arrange reshipment. Reshipping costs are payable by the customer.
Multiple item orders
Orders containing several items may be dispatched in separate parcels arriving on different dates, at no extra cost to you. Each parcel has its own tracking number.
Returns and exchanges
You have 14 days from delivery to request a return or exchange. Full details are in our Refund Policy.
Contact
Any question about your delivery: staff@devilfashion-official.com. We answer every message.