Where do you ship from and how long does delivery take?

We ship worldwide, Monday to Friday, from our warehouse in China, and orders are processed within 1 to 2 business days after payment. Estimated delivery is then 7 to 10 business days with Standard shipping (US, Europe and rest of the world), 4 to 7 business days with Express, and 3 to 5 business days to Switzerland. These times start when the parcel is dispatched and are estimates, not guarantees: customs, peak periods such as Black Friday and the winter holidays, weather or carrier backlogs can extend them.

How much does shipping cost?

Standard shipping is free on all orders over $129; below that it is a flat $9.90. Express shipping costs $35 to the US and starts at $25 for the rest of the world, based on order value. The exact cost for your address is always shown at checkout before payment.

How can I track my order?

Every order ships with tracking: you receive a shipping confirmation email with your tracking number as soon as your parcel leaves our warehouse. If you have not received it after 3 business days, please check your spam folder. Allow up to 72 hours after dispatch for the first tracking scan to appear.

Will I have to pay customs duties or import taxes?

International orders may be subject to import duties, taxes or customs fees charged by the destination country. These charges are not included in your order total and are the responsibility of the recipient.

What is your return and exchange policy?

You have 14 days after receiving your item to request a return or exchange by emailing staff@devilfashion-official.com; items must be unworn or unused, with tags, in their original packaging, with proof of purchase. Return shipping is paid by the customer unless the item arrived defective, damaged or wrong (then we send a prepaid label). Sale items can be returned under the same conditions as any other item; gift cards cannot be returned. Approved refunds go back automatically to your original payment method; for an exchange, return the item and place a new order for the one you want.

My parcel is late, lost or damaged. What should I do?

If your tracking has not updated for 10 business days, or your parcel shows as delivered but you did not receive it, email staff@devilfashion-official.com with your order number and we will open an investigation with the carrier. If an item arrives damaged, defective or incorrect, contact us right away with photos so we can make it right.

How do I choose the right size?

Check the size guide on the product page. If you are unsure, email staff@devilfashion-official.com with your measurements before ordering.

Which payment methods do you accept?

Credit and debit cards, Shop Pay, Apple Pay, Google Pay and PayPal.

How can I contact you?

Email us at staff@devilfashion-official.com: we answer every message. To correct a shipping address, write to us within 12 hours of ordering and we will do our best to fix it before dispatch.